Customer Service Advisor

Description

Customer Care Advisor

Bridgwater (Full-time office-based during probation, then hybrid: 3 days in office, 2 days from home)

Permanent

Working Hours: 37.5 hours per week (between 8:00am 5:00pm)

Overview

On behalf of our client, we are seeking a proactive and customer-focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience.

Key Responsibilities

Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely mannerManage the full order lifecycle using an ERP system, including: Advising on stock availabilityProcessing orders to meet delivery expectationsMonitoring order progressLiaising with couriers and tracking deliveriesCommunicating delays or issues to customersResolving queries and investigations Maintain accurate updates on ongoing orders and projectsHandle customer complaints effectively and professionallyDevelop and maintain a strong understanding of the product portfolioEnsure compliance with company procedures, terms & conditions, and customer agreementsCollaborate with internal teams including Supply Chain and Sales to resolve issues and meet targetsSupport external sales teams and key accountsIdentify service improvement opportunities and contribute to process enhancementsMeet departmental SLAs and performance targetsUndertake additional tasks as required by management Skills & Experience

Excellent communication skills (written and verbal)Professional, polite, and customer-focused approachStrong attention to detail and organisational skillsAbility to manage multiple tasks and prioritise effectivelyProblem-solving and analytical mindsetTeam player with the ability to build strong relationshipsCompetent in Microsoft OfficePrevious customer service experience preferredPositive, proactive, and self-motivated attitude If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)

Closing date is 27.05.2026 - Please note this could change subject to suitable applications

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Ad ID: 5418235986