Customer Service Advisor

Description

Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities.

You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your on boarding as well as regular training and development.

Your responsibilities will include:

Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all timesFirst point of contact for customers calling with enquiries relating to policy maturitiesLiaising with financial advisers and third partiesDealing with a variety of calls, assessing and answering customer enquiriesResponding to requests for information in a professional manner via letter and emailLiaising with customers, financial advisers and third parties to process and administer instructions and enquiriesWorking as a team to ensure that service standards are met Skills and experiences required:

Previous experience within a customer service, call centre, financial or contact centre roleExcellent telephone mannerStrong written and oral communication skillsGood customer service skills This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.

What's on offer:

GBP23,842 annual salary25 days holiday plus bank holidays per annumExcellent discretionary annual bonus scheme (circa GBP1660.00)Contributory pension scheme (up to 15%)Life cover (x4 pensionable salary)Hybrid working after training (1 day week from home)Supportive team cultureDedicated training programme and on-going development1 days paid charitable workdayEmployee Wellbeing Programme Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8 15 or 9 00. Flexibility is required.

Ad ID: 5418174894