Customer Service Advisor

Description

Customer Service Advisor - Glasgow (G77)

(Part time £15,000 pa or full time up to £26,000 pa) / Logistics / Newton Mearns, Glasgow G77

At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.

The role is office based and permanent, with part time working hours of 09:00 - 17:00hrs, 2 to 3 days per week - Monday, Tuesday & Friday (or any combination of 2 of those days)

Responsibilities include:

Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed

Prioritising consignments and ensuring that deliveries are planned to strict time schedules

Ensuring that internal tracking systems are used to the required standards

Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation

Maintaining a portfolio of subcontractors and negotiating rates

Working to deadlines and independently when required

Key Skills & Experience:

Proven background in customer relations/service

Relevant experience in a transport/logistics xjnqpsq role is desirable

A self-motivated individual who can use their own initiative

Excellent verbal and written communication skills to be able to liaise with clients and subcontractors

Excellent telephone manner

Proficiency in MS Office and Excel

Salary & Perks:

£Negotiable D.O.E

Performance based bonus

Additional holiday accrued after two years

Enhanced pension contributions

Cycle to work scheme

Ad ID: 5417872343