Description

Customer Service & Sales Advisor

Permanent

Location: Newcastle-Under-Lyme

Salary: £25,400 per annum

Are you passionate about delivering excellent service and building strong customer relationships? We are looking for a Customer Service & Sales Advisor to join a friendly and dedicated team on a permanent basis.

In this role, you’ll be at the heart of supporting customers—processing orders, handling queries, and ensuring a seamless experience from start to finish. It’s a varied position where no two days are the same, and you’ll have the chance to make a real impact.

What you’ll do:

Manage customer enquiries by phone and email, ensuring a positive and professional response.

Accurately process orders using Salesforce and Sage.

Handle queries on pricing, stock availability, deliveries, and returns.

Proactively resolve issues to maintain a consistent, high-quality service.

Work closely with colleagues to support team and business objectives.

What we’re looking for:

A confident communicator with strong written and verbal skills.

Highly motivated with a proactive, “can-do” attitude.

Strong organisational skills with the ability to meet deadlines.

Good IT skills (Salesforce knowledge is a bonus). xjnqpsq

Previous experience in retail, customer service, or operations is desirable.

Working hours:

40 hours per week, Monday to Friday, 8:30am – 5:00pm, Onsite

Ad ID: 5417782780