Customer Service Advisor

Description

We are seeking an enthusiastic Customer Service Administrator for an energetic and dynamic office located near Birmingham City Centre, selling furniture as part of family business which has been in operation for over 50 years.

We pride ourselves on our continued success and are always looking for individuals with the right personality and motivation to grow within our company as we continually strive for excellence as one of the top retailers in our field.

The office is located within our warehouse and showroom but offers a contemporary environment in which to work, with air-conditioning and plenty of space.

Contract:

This is a full time position (37 hours), working 5 days per week between 9:30-5.30 (Mon-Thur) and 9.30-5pm on Friday. (On site, no remote working)
Initially a 3 month contract with a view to permanency.
Salary is paid weekly on an hours-worked basis, at £25k per annum.

Main Duties:

Answering and dealing with calls from customers. There is NO cold calling required.
General administrative work including, processing orders and card payments, booking collections, creating delivery labels, and responding to emails.
Some out-bound calls are required to suppliers and our 3rd party courier.
Other duties may include greeting customers in store/reception work and other administrative tasks
We offer full training for all duties to ensure excellence at all levels.

Personal Attributes/Skills required:

Confident telephone matter with ability to communicate with a wide range of people.
Professional, motivated and friendly attitude, paying attention to details.
Prior experience in Customer Service is useful, but not essential providing willing to learn.
Knowledge of IT – Microsoft package, primarily Word and Excel.
Excellent written and verbal communication skills.
Ability to multi-task and prioritise tasks.
Able to work as part of a team and as an individual.
Able to make use of own intuition but not scared of asking for assistance.

We are looking for a talented individual with the right motivation and personality who is willing to make the role their own! We look forward to hearing from you!

Ad ID: 5417626018