Customer Service Advisor

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! We are working with Lloyds Banking Group, seeking a dynamic Customer Service Advisor to join their team in Leeds.

Pay: £14.02p/hr

Contract Type: Temporary

Contract Length: 3 months

Start Date: 26th January 2026

Working Pattern: Full Time, 35 hours per week

Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off

Location: Leeds City Centre - office based

What You'll Do:

As a Customer Service Advisor, you will be the voice of our client, engaging with customers through inbound calls. Your main responsibilities will include:

Handling customer inquiries with professionalism and enthusiasm

Processing payments for changes to policies

Providing accurate information and resolving issues efficiently

Maintaining a high level of attention to detail while managing multiple task

What We Offer:

Comprehensive training and ongoing support to ensure your success

Based in our newly refurbished office in Leeds

A vibrant and supportive team environment

Opportunities to develop your skills in the financial services industry

Weekly Pay

Online payslips

Dedicated aftercare team

Annual leave allowance

Employee Assistance Programme

Access to Able Futures

Eyecare vouchers

Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more

Smart Spending App

Workplace Pension scheme

What We're Looking For:

To excel in this role, you should possess:

Excellent customer service skills and a positive attitude

Strong IT proficiency to navigate customer systems

The ability to work at a fast pace while maintaining accuracy

A keen eye for detail

Why Join Us?

At our client's organization, we believe that great customer service is at the heart of everything we do. You will be part of a team that values collaboration, innovation, and customer satisfaction. If you're ready to take the next step in your career and make a difference in customers' lives, we want to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. xjnqpsq We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Ad ID: 5417607449