Customer Service Advisor

Description

Customer Service Advisor – Scunthorpe (Full‑Time, Office‑Based)

Recruiting on behalf of our client

We are supporting a leading waste‑management and recycling provider with the recruitment of a Customer Service Advisor to join their busy Scunthorpe depot. Our client plays a key role in helping businesses manage waste responsibly, sustainably, and efficiently - and exceptional customer service is at the heart of everything they do.

This is a fantastic opportunity to join a growing organisation that prides itself on high standards, continuous improvement, and delivering a first‑class experience to every customer.

About the Role

As the first point of contact for customers, you’ll be central to ensuring the smooth running of daily operations. Working closely with the Sales and Transport teams, you’ll help deliver a seamless service and maintain strong customer relationships.

Main Responsibilities

Communicating with customers and internal teams via phone and email (inbound and outbound) to resolve queries promptly

Taking bookings and managing service requests

Handling customer concerns and escalating issues where appropriate

Accurately updating internal systems with all relevant information

Supporting wider team operations to ensure the best outcome for customers

General administrative duties as required

Flexibility to support additional tasks during busy periods or staff absence

What We’re Looking For

We’re seeking someone who is enthusiastic, adaptable, and eager to get stuck in. You’ll thrive in a fast‑paced environment and take pride in delivering excellent service.

Key Skills & Qualities

Previous customer service experience (essential)

Strong written and verbal communication skills

Confident IT skills and ability to xjnqpsq learn new systems

Resilient, adaptable, and proactive approach

Great interpersonal skills and a positive attitude

Ability to work well with internal and external stakeholders

Job Details

Job Type: Full‑time, Permanent

Hours: Monday–Friday, 09:00–17:00 (40 hours per week, 30‑minute unpaid break)

Salary: £24,000 - £26,000 per annum (DOE)

Location: Scunthorpe – office‑based

How to Apply

If you’re a motivated Customer Service professional looking to join a forward‑thinking organisation where your contribution truly matters, we’d love to hear from you. Apply now with your CV

Ad ID: 5417595927