Customer Service Advisor

Description

Company DescriptionWe are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.

Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!

Job DescriptionWe are seeking a dedicated Fuel and Charge Adviser to join our team in Crewe, United Kingdom. In this role, you will be the go-to expert for customers seeking guidance on fuel options and charging solutions for their vehicles. Your expertise will help drivers make informed decisions about their energy choices and optimize their vehicle performance.

Provide expert advice to customers on fuel types, charging options, and energy efficiency for various vehicle modelsAssist customers in troubleshooting issues related to fuel consumption and charging systemsAnalyze customer data to recommend personalized fuel and charging strategiesStay up-to-date with the latest developments in automotive fuel technology and electric vehicle charging infrastructureCollaborate with the technical team to develop and improve fuel and charging advisory servicesMaintain accurate records of customer interactions and solutions providedConduct research on emerging trends in the automotive energy sector to enhance service offeringsParticipate in customer education initiatives to promote understanding of fuel and charging optionsQualificationsHigh school diploma required; Bachelor's degree in a related field preferredMinimum of 2 years' experience in customer service or technical support, preferably in the automotive or energy sectorStrong knowledge of fuel types, charging systems, and their applications in various vehiclesExcellent communication skills with the ability to explain technical concepts to non-technical audiencesProficiency in customer service software and data analysis toolsDemonstrated problem-solving abilities and attention to detailBasic understanding of automotive technology and electric vehicle charging infrastructureFamiliarity with energy efficiency concepts and their application to vehicle performanceRelevant certifications in automotive or energy systems are a plusAbility to work effectively in a fast-paced, customer-focused environmentStrong analytical skills to interpret data and provide personalized recommendationsAdditional Information

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Ad ID: 5417435707