Customer Service Advisor

Description

MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Social Housing Contractor based in Harlow, Essex.

As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction. The Customer Service Centre is a busy and fast paced environment, and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and can learn new systems and processes quickly.

Key Responsibilities:

Providing excellent customer service to all residents in relation to Repairs and Housing enquiries.

Raising repairs orders, whilst diagnosing at first call.

Liaising with tradesmen to organise repairs calls.

Liaising with internal and external stakeholders to resolve all enquiries raised, effectively communicating with the complainant the whole way through.

Updating the database to ensure all queries and resolutions are logged.

Skills Required:

Experience of working in a Social Housing/Repairs environment in a Customer Service capacity.

Previous experience of diagnosing and raising repairs.

Exceptional Customer Service skills.

A good attitude and willingness to learn.

Ability to remain calm under pressure and challenging atmosphere

Ad ID: 5417307394