Customer Service Advisor

Description

Job Title: Customer Services Advisor

Location: Based near Eye, Suffolk

Hours: Monday to Friday, 9:00am - 5:00pm (30-minute lunch break)

Salary: £13.84 - £14.61 per hour

Employment Type: Temporary to permanent

About the Role

An exciting opportunity has arisen for a dedicated and personable Customer Services Advisor to join our clients well-established team. This role is ideal for someone who thrives in a customer-facing environment and enjoys delivering exceptional service. You will be the first point of contact for customer enquiries and play a key role in ensuring a smooth and efficient ordering process.

Key Responsibilities

Handle incoming telephone calls and respond to customer enquiries in a professional and timely manner

Support order processing and manage customer accounts

Liaise with internal departments to ensure customer requirements are met efficiently

Carry out general administrative tasks related to customer service and sales support

Maintain accurate records of customer interactions and transactions Desirable Experience

Previous experience in a customer service or office support role

Familiarity with Amazon Vendor Central or similar platforms is highly desirable

Proficiency in Microsoft Office (Word, Excel, Outlook) Skills & Attributes

Strong communication and interpersonal skills

Excellent attention to detail and organisational ability

A team player who can also work independently

Positive, solutions-focused attitude Benefits Package (once permanent)

Life Insurance - 3 x Salary

Salary Sacrifice Pension Scheme

Bupa Cash Plan

28 days holiday plus Statutory Bank Holidays

Access to a Learning Management System

On-site parking

Ad ID: 5417187209