Customer Service Advisor

Description

Customer Service Advisor

Full Time, Permanent

£24,750.50

We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their customer service teams and are looking for individuals who are passionate about driving excellence. Join them today as a Customer Service Advisor where you will receive a structured training plan and support!

Respond to customer inquiries via phone and email

Dealing with an inbound call in a fast-paced environment

Assist customers with varied queries and do your best to resolve as a 1st fix solution

Maintain accurate customer records and document all interactions

Collaborate with other departments to resolve customer issues promptly

Ensure customer satisfaction through positive, professional interactions

Liaise with engineers where necessary

Stay up to date with product knowledge, regulations and company policies

Apply now or contact Sophie (url removed) / (phone number removed)

Ad ID: 5416998651