Customer Service - Dutch Speaking

Description

Job Title: Customer Service Advisor - Dutch Speaking

Location: Rosyth

Salary: £25,500 DOE

Job Type: Full-Time, Permanent

Pertemps are recruiting on behalf of our client for a Dutch-speaking Customer Service Advisor to join their dynamic and growing team. If you're fluent in Dutch and passionate about delivering exceptional customer experiences, we want to hear from you.

What’s on Offer:

Competitive salary of £25,500, depending on experience

A range of company benefits

Friendly, inclusive, and supportive team culture

Clear opportunities for career growth and development

Key Responsibilities:

Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media

Deliver outstanding customer support and resolve queries efficiently

Promote products and services, using up-selling and cross-selling techniques where appropriate

Process orders, returns, and refunds in line with company procedures

Maintain accurate and detailed records of customer interactions

Escalate unresolved issues to the appropriate internal teams

Meet and exceed service KPIs including AHT and CSAT

Share customer insights to help improve service delivery

What We’re Looking For:

Fluent in Dutch and English – written and spoken

Previous experience in customer service or a similar role

Excellent communication skills with a customer-first attitude

Strong attention to detail and confident problem-solving skills

Ability to multitask and stay organised in a fast-paced environment

Comfortable using CRM systems and standard office software (e.g., MS Office)

Ready to Apply?

Please attach your CV and one of the team will call you to discuss

Ad ID: 5416917179