Service Delivery Coordinator - 12 Month FTC

Description

We are excited to be partnering with our Horley-based client to recruit a Service Delivery Coordinator on a 12-month FTC. This role is ideal for someone with proven customer service experience and confidence in speaking with people at all levels. It’s a fantastic opportunity to build your career in a varied, fast-paced, and rewarding environment.

Location: Horley (Hybrid working available after training – minimum 2 days in the office)

Salary: £24,000

Hours: Monday to Friday, 9am–5pm (35 hours per week)

Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes – health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

The Role:

Responsible for managing and supporting key clients and high-priority accounts, you’ll be the main point of contact for enquiries, ensuring exceptional customer service. You will handle and resolve queries, guide customers in using products effectively, and work with internal teams to deliver timely solutions. Building strong relationships and enhancing the customer journey will be central to your role.

Key Responsibilities:

* Manage and coordinate work across customer accounts, ensuring timelines and service levels are met.

* Provide regular updates and reports, attending meetings to discuss progress and resolve issues.

* Take ownership of queries and escalations, working to a timely resolution.

* Support customers with system tools, data health, and change requests.

* Prepare monthly account health reports, highlighting performance, risks, and growth opportunities.

* Maintain accurate records and clear communication with customers and internal teams.

* Identify opportunities for service improvements and share insights with the team.

About You:

* Professional, confident, and calm under pressure.

* Strong customer service and rapport-building skills.

* Highly organised with excellent attention to detail.

* Able to prioritise workload and work independently.

* Positive, supportive team player who shares knowledge.

* Clear and engaging verbal and written communication skills.

* Good telephone manner and active listening skills.

* Strong administrative skills with confident MS Office use.

* Proactive problem-solver committed to high-quality results.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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Ad ID: 5416916938