Customer Service Advisor

Description

Service Advisor: Derby

We have a vacancy for a Full Time Service Advisor at our Flagship Derby Dealership.

An enthusiastic, self-motivated person is required to join the Service Reception Team in Derby.

They must also achieve high levels of customer satisfaction and be well organised to deal with the day-to-day running of the service operation.

Day-to-day duties and responsibilities will include:

Maximising service profitability

Ensure the highest level of customer satisfaction at all times

Maintain excellent standards of departmental administration

To support all aftersales departments at key / busy times

To help the dealership achieve standards of process efficiency

Cash Handling / IT experience with Word / Excel.

Skills and Experience required including:

Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program

The desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention.

A flexible approach with the ability to adjust in a changing / busy environment

Previous experience in a Service Advisor capacity is desirable and preferably within a main dealer - although full training will be provided to the right applicant.

Job Type: Full-time

Pay: GBP27,628.00 per year

Benefits:

Company events

Company pension

Employee discount

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Store discount

Experience:

service advisor (or similar): 1 year (preferred)

Work Location: In person

Application deadline: 28/02/2025

Ad ID: 5416935918