Customer Service Advisor / IT Administrator

Description

Job Title: Customer Service Advisor / IT Administrator

Duties:

- Answer incoming customer inquiries via phone, email, or live chat

- Provide accurate and timely information to customers regarding products, services, and order status

- Assist customers with placing orders, processing returns, and resolving any issues or complaints

- Maintain customer records by updating account information and documenting interactions

- Collaborate with other departments to ensure customer satisfaction and problem resolution

- Follow up with customers to ensure their concerns have been addressed and their needs have been met

Create pick lists using stock management software.

Hours: Monday to Friday. Sundays on rotation

Experience:

- Previous experience in a customer service role preferred

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities and the ability to think quickly on your feet

- Ability to remain calm and professional in stressful situations

- Proficient in using computer systems and software applications

- Ability to work well in a team environment

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: GBP10.00-GBP12.21 per hour

Expected hours: 40 per week

Benefits:

Employee discount

Free parking

On-site parking

Ability to commute/relocate:

Dereham: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Ad ID: 5416934009