Customer Service Advisor Aviation

Description

Customer Service Executive - Aviation OperationsShift Pattern: 4 days on / 4 days off (after 12-week training & probation) Full Training Provided

Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We're recruiting for a Customer Service Executive to join a dynamic Operations Team supporting flight coordination and client communications.

This is a fantastic opportunity for someone with a degree in Aviation Management or a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.

What You'll Be Doing:

Gain a deep understanding of client needs and coordinate flight setupsCommunicate flight schedules and updates to clientsLiaise with customers to gather documents for permits (e.g., AWB copies)Monitor live and ferry flights, keeping clients informedEscalate key issues to the commercial team when neededProvide AWB stock and ramp handler detailsClarify cargo handling responsibilities and ULD arrangementsEnsure timely cargo delivery to departure airportsConduct flight watch and notify clients of de-icing eventsTrack ULD returns and request AWB reconciliationPerform other related operational tasks as required What We're Looking For:

A degree in Aviation Management or related field (desirable)Strong understanding of aviation operations and customer serviceExcellent communication and coordination skillsAbility to follow SOPs and work collaborativelyProactive, detail-oriented, and able to multitaskComfortable working in a shift-based environment Why Apply?

Full training and onboarding supportCareer progression within a respected aviation brandExciting 4-on / 4-off shift pattern after probationBe part of a passionate, aviation-loving team!Ready to take off? Apply now or reach out for more details

Ad ID: 5418072055