Customer Service Administrator

Description

Customer Service Administrator

Hours: 37.5 per week

Working Pattern:

Monday, Tuesday, Thursday: 08:30 - 17:00

Wednesday: 08:00 - 17:00

Friday: 08:30 - 16:00

Salary: 24,600 per annum (starting)

Holiday: 28 days (including bank holidays)

Location: On-site role

About the Company

Our client is the UK's leading supplier of aluminium glazing systems and bespoke aluminium extrusions, with over 40 years of industry expertise.

They are a well-established manufacturer with a strong reputation for quality, service, and innovation. Full in-house training will be provided to ensure you gain full product knowledge and succeed in the role.

The Role

Our client is seeking a proactive and organised Customer Service professional to join their on-site team. You will act as the first point of contact for customers, ensuring a high level of service, accurate order progression, and efficient communication across the business.

Key Responsibilities

Handle customer enquiries via phone and email in a professional and timely mannerProgress customer orders and support on-time delivery performanceResolve customer issues and complaints, ensuring root cause resolutionMaintain accurate daily reports and system recordsRaise credit notes where requiredLiaise with internal teams and Area Sales ManagersSupport customers with ordering processes and basic trainingUse internal systems (email, spreadsheets, databases)Analyse data and highlight service or quality improvementsSupport continuous improvement and process developmentEnsure high standards of accuracy, quality, and customer satisfactionAssist with projects to improve service deliveryMaintain a positive, team-focused working environmentCandidate Requirements

Previous customer service or office-based experienceStrong communication skills (telephone and email)Confident using Microsoft Office (Excel, Outlook, databases)Strong attention to detail and accuracyProblem-solving and decision-making abilityPositive, proactive attitudeStrong team player who can also work independentlyAble to manage workload in a fast-paced environmentStreamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

Ad ID: 5418260980