Customer Service Administrator

Description

Brook Street is working with a leading Belper based boiler company looking for a customer service administrator to join their team for a 12month fixed term contract

Location: Belper - office based role

Start date 7th April, immediate interviews available

Hours of Work:

12 month fixed term contractFull-time: 39.5 hours per week.Shift Pattern:Monday to Friday: Between 8am - 6pmSaturday: 8am - 3pmSunday: 8am - 12pmIn this role you will support both office based teams and field colleagues to ensure jobs are completed accurately and on time. You will manage a range of administrative tasks across different communication channels, helping to keep our service operations running smoothly.

Key Responsibilities:

Reviewing daily business requirements and providing reliable support to Business-to-Business partnersHandling Business-to-Customer enquiries with a professional and empathetic approachWorking closely with Engineers to ensure clear and efficient information flowOrdering and coordinating consumables and spare partsPreparing and sending customer communications using digital systems and spreadsheetsSupporting the wider customer service team and carrying out reception duties within the buildingWhat we're looking for:

Maths and English grade C/4 and aboveStrong organisational and administrative skillsExcellent communication skills, both written and verbalConfident using digital systems and Microsoft Office (particularly Excel)A team player with a proactive and customer-focused attitudeAbility to manage multiple tasks and work to deadlinesIf you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Ad ID: 5417906906