Customer Service Administrator

Description

Location: Christchurch

Salary: £27K-£28K

Hours: 38 hour week, Mon -Thurs: 8am–4:30pm and Fri: 8am–2pm, or

Mon – Fri 8am – 4.30pm, office based

Benefits: 20 days holiday + bank holidays (3 days to be used for Christmas shutdown), pension, free parking, full training provided.

Aspire Jobs is pleased to be working exclusively with our client who are a leading manufacturer in their field.

This is the perfect chance for a passionate professional looking for a Customer Services or Account Manager position where you can deliver exceptional customer service to their key clients. Our client is looking to expand the team, and this role could progress into a Team Leader position for the successful candidate over time. This role is all about delivering a proactive service to customers and updating them on delivery delays or production issues before they contact you!

Your role will be to manage the customers, take and process the orders and manage the entire order cycle from start to finish. You will also manage the customer's expectations with regards to production delays and delivery schedules, keeping them informed and always updated.

Key Responsibilities of the Customer Services Administrator:

* Taking and processing orders and handling the order cycle from start to finish

* Answering incoming calls from clients and dealing with enquiries

* Maintaining the CRM system

* Building good working relationships with clients

* Liaising with the production team and organising deliveries.

* Updating clients of any delays to orders and managing expectations

Key Experience of the Customer Services Administrator:

* Proven experience within a customer service, sales administrator or account manager position

* Ability to provide exceptional customer service

* Excellent communication skills, both written and verbal

* Ability to work within a fast-paced environment

* Strong attention to detail

* Excellent organisational skills

* Proficient with IT systems and ERP/CRM systems

* Proactive communication experience

Ad ID: 5417247714