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Customer Service Administrator (Social Media)
Edinburgh
- Hours
- Full Time
- Posted
- 18 hours ago
- Salary
- 24500.00 GBP Annual
- Recruiter
- Search
- Closes
- 02 Mar 2026
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Customer Service Administrator - Social Media Response
Location: Edinburgh Central
Job Type: Full-Time 12 month fixed term contract
Salary: 24,500
Start Date: 2nd March 2026
About the Role
We're looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you'll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values.
Key Responsibilities
Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn
Escalate complex issues to relevant departments while maintaining ownership of the customer journey
Maintain accurate records of interactions using CRM tools
Collaborate with marketing and communications teams to ensure consistent messaging
Identify trends and feedback from social media to help improve customer experience
Support general administrative tasks within the customer service team
This is a full-time role of 37.5 hours per week working between:
Monday to Friday: 8am - 8pm
Saturday and Sunday: 9am - 5pm
You'll work one late shift and one weekend shift every four weeks.
What We're Looking For
Previous experience in customer service or social media management
Excellent written communication skills and attention to detail
Confident using social media platforms and CRM systems
Ability to work independently and as part of a team
Calm and professional approach to handling queries and complaints
Strong organisational and time management skills
Benefits
Hybrid working options training
Private healthcare & dental insurance
Generous share purchase plans
Electric Vehicle scheme
Apply Now
If you're passionate about customer service and social media, and want to be part of a dynamic team in Edinburgh, we'd love to hear from you!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Ad ID: 5417797591
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