Customer Loyalty Advisor

Description

If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you.

This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services.

Salary is £25,000 with a realistic uncapped OTE of £40,000, many members of the team exceed this.

You will learn about our broadband products and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer orders and satisfaction. The role will include a mixture of inbound and outbound calls.

Note: this is an office-based role and ss we need to contact some customers out of hours, there is one late shift, from 11am to 7.30pm per week and one Saturday (can be worked from home) in four, with time off in lieu the following week.

Bring your key attributes of being inquisitive, having great listening skills, the ability to build rapport with people quickly and think about how you will spend earnings of £40,000… or more.

Apply now for an initial chat to find out more. If positive, then come in and meet us, meet the team and hear for yourself how they achieve and spend their earnings….

Key skills and experience

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities

We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to online training and development content via our Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together

Ad ID: 5417301098