Customer Experience Agent

Description

Customer Experience Agent

Location: Wakefield

Hours: 37 hours per week

Monday - Thursday: 8:30am - 4:30pm

Friday: 8:30am - 4:00pm

Pay Rate: £14.00 per hour

Temporary ongoing

Start date: 12 May

Customer Experience Agent

About the Role

We are currently recruiting for a Customer Experience Agent to join a busy and supportive team based in Wakefield. This role would suit someone who is highly organised, detail-oriented, and confident working in a fast-paced customer-focused environment.

The successful candidate will play a key role in supporting the customer journey by ensuring orders, queries, and communications are handled accurately and efficiently while delivering a high standard of customer service.

Customer Experience Agent

Key Responsibilities

Handle incoming calls, emails, web chats, and customer queries in a professional and efficient manner

Process and expedite customer orders while liaising with transport teams to provide accurate delivery updates

Communicate with internal departments regarding urgent customer requests

Take ownership of customer queries and ensure customers are regularly updated until resolution

Accurately capture and maintain customer information using CRM systems

Provide support to customers using online systems and websites

Respond to electronic communications within agreed service level agreements (SLAs)

Ensure customer orders are processed correctly to avoid duplication and delays

Log customer queries, complaints, and follow-ups accurately within internal systems

Prioritise workload effectively, including inbox management, reporting, and administrative tasks

Recommend suitable delivery options to customers in line with company policies and procedures

Maintain up-to-date knowledge through ongoing training and development opportunities

Build effective working relationships with both internal departments and external customers

Customer Experience Agent

Key Working Relationships

You will work closely with:

Customers

Customer Experience Team Manager

Warehouse and transport teams

Drivers

IT support teams

Procurement

Sales and marketing teams

Stock control and quality departments

Requirements

NVQ Level 2 in English and Mathematics, or equivalent experience

Previous experience in a customer service or order management environment

Strong understanding of customer care principles and service delivery

Ability to prioritise workload, multitask, and work under pressure

Strong IT skills, including Microsoft Office applications

Experience using CRM systems

Ability to work independently and meet deadlines

Excellent verbal and written communication skills

Strong interpersonal and problem-solving skills

What We're Looking For

A proactive and organised individual

Strong attention to detail

Ability to remain calm under pressure

A team player with a positive and professional attitude

Someone who takes ownership and delivers excellent customer service

Keywords:

Customer Service Advisor, Customer Support Administrator, Order Management Administrator, Customer Experience Coordinator, Sales Support Administrator, Customer Care Advisor, Order Processing Administrator, Customer Operations Administrator.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn

Consultant - Aleksandra Follert

IndWin

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. xjnqpsq Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />

Many Thanks

Ad ID: 5418216958