Contact Jobwise Ltd
Jobwise Ltd
Customer Experience Agent
Manchester
- Hours
- Full Time
- Posted
- 4 hours ago
- Salary
- 13.45 GBP Hourly
- Recruiter
- Jobwise Ltd
- Closes
- 23 Mar 2026
- Course
- No
- Contract Type
- Freelance
- Recruiter Type
- Direct Employer
Description
Are you a calm communicator who loves turning customer challenges into great experiences?
We're looking for a Customer Experience Agent to join a great company in the residential services sector. This temporary role pays 13.45/hour and offers flexible working options - remote, hybrid, or office-based.
As a Customer Experience Agent, you'll join a supportive, people-focused team dedicated to delivering outstanding service to residential customers. If you're calm under pressure, love problem-solving, and enjoy helping people, this could be the perfect fit for you.
This is a temporary role covering two periods:
16 March - 26 April 2026 (6 weeks)17 August - 1 November 2026 (11 weeks)
What will you be doing as a Customer Experience Agent?
Handling inbound calls from residential customersResolving customer queriesManaging complaints with patience and empathy.Taking ownership of each call, aiming to find solutions quickly - or escalate when neededWe would LOVE to hear from you if you have the following skills and experience:
Whether your previous role has been in Customer Support / Customer Care / Complaints Handling , we'd love to hear from you!
You'll bring:
Previous experience in customer service, contact centre, call handlingA positive attitude and professional manner - especially under pressureExcellent communication and listening skillsThe ability to explain information clearly and calmly to customersConfidence in using systems and multitasking during calls
What will you get in return for your work as a Customer Experience Agent?
Competitive hourly rate of 13.45/hourFlexible working options - remote, hybrid, or in-officeWorking hours: 8:30am - 5:30pm, Monday to FridaySupportive training and ongoing team guidanceOpportunity to build your customer service experience with a well-known, respected organisationApply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Ad ID: 5417906901
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