Customer Contact Officer

Description

Are you immediately available?

We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not-for-profit business.

You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for up to 2 months

This role has an immediate start paying £12.71 per hour initially, rising to £13.74 per hour after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.

What will you be doing as a Customer Contact Officer?

Being the first point of contact for all customers in relation to housing repairs

Taking payments, arranging repairs and maintenance, and dealing with complaints

Mainly phone based with some live chat and email response.

Accurately recording details into the in-house system

If you have the following skills and experience we would LOVE to hear from you:

Must be computer literate including MS Excel

You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers

Empathetic and customer focused

Inbound contact centre experience is a MUST

What's in it for you as a Customer Contact Officer?

£12.71 per hour initially, rising to £13.74 per hour after training

Between the hours of 8am and 6pm Monday to Friday - 35 hours per week

3 month temporary role initially

Weekly Pay

Free onsite parking

Flexible working

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. xjnqpsq Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database

Ad ID: 5417953809