Customer Complaints Handler

Description

Complaints Handler (Job Share)

Location: Warwick, Warwickshire

Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits

Hours: Ideally 3 full days - Wednesday, Thursday and Friday

This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience.

Key Responsibilities of a Complaints Handler

Manage complaints within FCA timescales.

Conduct fair and thorough investigations of complaints.

Communicate clearly with customers and all stakeholders

Draft clear and compliant complaint response letters.

Maintain complaint records and root cause analysis.

Support continuous improvement and positive customer outcomes.

What you need to be successful as a Complaints Handler

Previous complaint handling experience including production of high quality final response letters

Strong analytical, problem-solving, and communication skills

Experience in a regulated environment is desirable.

Organised, resilient and able to make fair, balanced decisions.

Positive, professional and customer-focused approach. xjnqpsq

What's on Offer for the successful Complaints Handler

BUPA private medical cover

Critical illness cover & death in service

Employee Assistance Programme

Staff discounts and social events

Free on-site parking

Easy access to the A46 and Warwick Parkway station

Ongoing training and career development

Excellent work-life balance within a professional and rewarding environment.

If you're looking for a flexible opportunity where you can use your complaint handling expertise to make a real difference, we'd love to hear from you

Ad ID: 5418465762