Customer Care Specialist

Description

Customer Care Specialist

Location: Redditch, Worcestershire

Hours: Full-time, Monday to Friday 9am to 5pm

Salary: £14.28 - £15.38 per hour (weekly pay)

Contract: Temporary contract until approximately June 2027

Overview

We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a temporary basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.

As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.

Key Responsibilities

Manage incoming customer enquiries via phone, email, and online channels

Process service requests, quotations, and customer orders accurately

Track and monitor orders, keeping customers updated on progress and delivery times

Coordinate with technical teams and internal departments to resolve queries and issues

Record customer feedback and support continuous improvement of service delivery

Escalate unresolved issues where necessary and ensure timely resolution

Maintain accurate records of all customer interactions and case updates

About You

To be successful in this role, you will demonstrate:

Strong communication and interpersonal skills

A high level of attention to detail and accuracy

Excellent problem-solving abilities with a proactive approach

The ability to manage multiple tasks and priorities in a fast-paced environment

A team-focused mindset with a positive and flexible attitude

Previous experience in a customer service or order management role

Desirable Experience

Experience processing quotations and managing orders

Familiarity with CRM systems such as Salesforce or SAP

Background in customer service, business administration, or a related field

What's on Offer

Full-time hours, Monday to Friday (35 hours per week)

9am to 5pm (1 hour lunch break each day)

Competitive hourly rate - weekly pay

Opportunity to gain valuable experience within a supportive and dynamic team

Immediate start available

How to Apply:

If you're available immediately and interested in this fantastic opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details.

Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5418883103