Customer Care Expert

Description

Customer Care Expert

Location: Ipswich (IP3)

Salary: £14.77 per hour

Hours: Monday to Friday, 07:30 - 17:00

Start Date: Immediate

About the Role

We are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity.

You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.

Key Responsibilities

Act as the first point of contact for customer enquiries via phone and email

Process hire orders, prepare accurate documentation, and ensure attention to detail

Manage breakdown calls and service-related enquiries with urgency and professionalism

Accurately log jobs, ensuring all relevant details and updates are recorded

Liaise with transport planners, depots, engineers, and third parties to coordinate deliveries, collections, and repairs

Provide customers with clear updates, estimated times of arrival, and effective solutions

Build and maintain strong customer relationships, identifying opportunities to support business growth

Meet performance targets including call answering times and email response times

Escalate issues to management where necessary

About You

Previous experience in a customer service role within a fast-paced environment

Excellent communication skills across phone and email

Strong organisational skills with the ability to multitask effectively

Ability to remain calm and solution-focused under pressure

High level of accuracy and attention to detail

Competent in Microsoft Office, including Excel

A flexible and proactive team player

Experience within plant hire, logistics, or a service-based environment is desirable

What's on Offer

Temp-to-perm opportunity with long-term potential

Competitive salary of £32,640

Monday to Friday working hours

Immediate start available

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5418322458