Customer Care Advisor

Description

Are you a customer service superstar? Do you enjoy making people's day with your exceptional support? If you're ready to take your skills to the next level, Adecco, on behalf of our client, wants to hear from you!

Position: Customer Care Advisor

Location: Ipswich

Contract Type: Permanent

Annual Salary: £30,000

Working Hours: Monday to Friday, 7:30 am - 5:00 pm

About the Role

Adecco is proud to be recruiting for a respected organisation in the hire industry, dedicated to delivering outstanding customer service. You'll join a passionate, dynamic team that values your contributions and supports your growth. If you're eager to make a real impact, this is the perfect opportunity for you!

Key Responsibilities

Address customer enquiries with care and accuracy.

Log breakdown calls promptly and assign estimated times of arrival (ETA).

Provide clear and helpful information to valued customers.

Collaborate with mobile fitters and third-party engineers to reduce site delays.

Manage personal and shared inboxes, ensuring timely responses and proper organisation.

Communicate effectively with customers, depots, fitters, and suppliers.

Assist with administrative tasks as needed.

Escalate any issues related to depots or suppliers to the Hire and Service Supervisor.

Work closely with the mobile controller to manage site ETAs and follow up on third-party updates.

Resolve customer queries via phone and email with professionalism and efficiency.

Share asset information with clients when needed.

Deliver outstanding service to both new and existing clients across all channels.

What We're Looking For

Strong spoken and written English (Grade C or above in GCSE English Language required).

Excellent organisational and negotiation skills.

Confident communicator, whether over the phone, via email, or face-to-face.

A proactive team player with a "can-do" attitude.

Proficiency in Microsoft Excel and Office.

Ability to thrive under pressure, multitask, and manage your workload effectively.

Previous experience in a customer service role is essential.

Familiarity with the plant hire industry is a plus!

What's in It for You?

Competitive annual salary.

Up to 25 days of annual leave, plus bank holidays.

An extra day off on your birthday!

Access to a fantastic range of benefits, including retail discounts and a holiday buy scheme.

A fun, supportive work environment with a team that truly appreciates your efforts.If you're ready to embark on a rewarding career with a passionate team, apply now! We can't wait to welcome you aboard as our next Customer Care Advisor.

Adecco is a Disability Confident employer. We are committed to running an inclusive and accessible recruitment process, supporting candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know-we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5417181689