Continuous Improvement Administrator

Description

We are recruiting on behalf of a well-established and forward-thinking organisation seeking a Continuous Improvement Administrator to support process optimisation, data analysis, and continuous improvement initiatives.

This part-time role (4 days per week) is an engaging opportunity to join a collaborative team where your work will help maintain high standards, streamline processes, and support ongoing improvement across the organisation.

Key Responsibilities

• Conduct audits across call performance, CRM data and client interactions

• Analyse results and identify trends or improvement opportunities

• Share outcomes with managers and track agreed actions to completion

• Maintain accurate continuous improvement records and documentation

• Produce reports or dashboards to support performance monitoring

• Recommend process improvements to reduce errors and inefficiencies

• Support the development of continuous improvement methodologies and tools

• Collaborate with teams to maintain relevant scoring and evaluation criteria

• Assist in developing training materials linked to process and performance xjnqpsq outcomes

• Support compliance reviews and maintain up-to-date procedures

Skills & Experience

• Proficient in Microsoft Office, particularly Excel

• Strong analytical and reporting skills

• Excellent communication and organisational abilities

• Experience using CRM systems (beneficial)

• Knowledge of Power BI or similar reporting tools (desirable)

Ad ID: 5418013672