Contact Michael Page
Michael Page
Contact Centre Coach
Gloucestershire
- Hours
- Full Time
- Posted
- 16 hours ago
- Salary
- 30000.00 GBP Annual + Up to 30% Bonus
- Recruiter
- Michael Page
- Closes
- 21 Nov 2025
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
The Contact Centre Coach will play a key role in supporting and enhancing the performance of customer service teams within a leading Contact Centre environment This role is based in Bristol and requires a focus on coaching and mentoring to achieve operational excellence.
Client Details
This is a permanent opportunity within a customer service department of a leading well know business. The company is committed to delivering high–quality service and operational efficiency.
Description
Provide tailored coaching and mentoring to customer service representatives to improve performance and efficiency.Conduct regular one–to–one sessions to identify strengths and areas for development.Monitor key performance indicators and implement strategies to meet targets.Develop and deliver training sessions to enhance team skills and knowledge.Collaborate with team leaders to ensure alignment with company goals and standards.Document coaching plans and maintain accurate records of progress.Stay updated with industry trends to incorporate best practices into coaching methods.Support the implementation of new processes and tools to improve customer service.Profile
A successful Contact Centre Coach should have:
Previous experience in a coaching / mentoring / Team Leader role within a customer service environment.Strong knowledge of customer service processes and best practices.Excellent communication and interpersonal skills.The ability to analyse performance metrics and identify improvement opportunities.A proactive approach to problem–solving and team development.Familiarity with the industrial/manufacturing sector is advantageous.Job Offer
Competitive salary of 30,000 plus up to 30% bonusPermanent position based in Bristol.Opportunities for professional growth and development within the businessSupportive company culture focused on employee success.This is an excellent opportunity for a motivated individual to make a significant impact. If you are ready to take the next step in your career, we encourage you to apply!
Ad ID: 5417345751
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