Contact Town & Country Housing Group
Town & Country Housing Group
Complaints Coordinator
Tunbridge Wells, Kent
Contact Town & Country Housing Group
- Hours
- Full Time
- Posted
- 4 hours ago
- Salary
- 29680.00 GBP Annual
- Recruiter
- Town & Country Housing Group
- Closes
- 29 May 2026
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Complaints Coordinator
To help create a positive complaint handling culture at TCH through customer and staff engagement.
To support the complaints handling process, by supporting colleagues to resolve complaints and meet performance targets with the aim of achieving high levels of customer satisfaction with all service areas.
To assist with providing assurance that complaints handling, and other information and communication is compliant with all relevant legislation and regulation and with TCH policy and procedure and reflective of our values.
To support the organisation to work with customers, gathering and using customer feedback from complaints and understanding customer priorities to continuously improve services.
Salary: 29,680
Hours: 35
Annual Leave: 30 days
For more information or to apply click 'apply now' which will take you to our website.
Ad ID: 5418267729
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