Complaint Handler

Description

We are currently looking for experienced complaints handlers to join our client in Barton-upon-Humber.

Resolutions Advisor

Barton-upon-Humber

GBP26,156 per annum + GBP750 quarterly bonus (dependent on targets)

Monday to Friday 8:55am to 5:30pm (40 hours per week)

Permanent

Start date: January 2026

Our client is looking for Complaint Handlers to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.

You will receive a fantastic benefits package including:

Access to health & discount platform after 1 year of serviceIndividual trainingEE discountStaff Discount (after 1 year service)Eye care vouchersFree onsite gym (available 24/7)Free onsite parkingComplimentary refreshments throughout the dayTwo subsidised canteensFantastic progression opportunities with real success storiesCustomer Service Employee of the Month awards As a Complaint Handler, you will be required to:

Owning and proactively resolving customer and third-party complaints and compensation claimsLooking after 35 to 45 customers at one timeFollowing company policiesEnsuring fair treatment of customers at all timesCompleting thorough and objective investigationsAssisting stores with related queries or concerns What we require from the Complaint Handler

Excellent communication skillsPrevious Complaints and Resolution experience Knowledge of ADR and Section 75 Ability to take ownership of customer queries and maintain confidentialityExcellent IT LiteracyFlexibility with working hours and overtime, including weekends and evenings when required If this sounds like your next role, then we want to hear from you!

If calling the office, please ask for Jessica Patterson

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Ad ID: 5417518181