Call Handler

Description

Call Handler

Swadlincote 12.96 per hour Flexible Monday-Friday Day Shifts

Available shift patterns between the hours of 8am till 6pm you can work 8am till 4.30pm/ 8.30am till 5pm 9am till 5.30pm to 9.30am till 6pm - Simply choose the shift pattern that works best for you

Join a Company That Puts Patients First

Are you passionate about helping people and delivering excellent customer service?

We are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do.

If you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you.

What You'll Be Doing

As a Call Handler, you'll play a vital role in supporting patients by:

Making outbound calls to patients awaiting appointments (these are warm calls only; no cold calling involved)Booking patients into appointments and ensuring a smooth customer journeyHandling customer queries via telephone, digital channels, and administrative tasksProviding a professional, friendly, and empathetic service at all timesTaking ownership of customer enquiries and resolving issues efficientlyAccurately updating and maintaining customer records and dataWorking closely with colleagues to deliver exceptional service standardsWhat We're Looking For

We're looking for individuals who are:

Customer-focused and passionate about helping othersConfident communicators with an excellent telephone mannerEmpathetic, patient, and professionalOrganised and able to manage multiple tasks effectivelyComfortable using multiple computer systemsPositive, reliable, and a strong team playerAdaptable and eager to learn new skillsSkills & Experience

Essential:

Good verbal and written communication skillsBasic computer literacy and keyboard skillsGood working knowledge of Microsoft Office (Word & Excel)Strong listening and problem-solving skillsBasic Maths and English skillsDesirable:

Previous customer service experience, either over the phone or face-to-faceExperience within a contact centre, bookings, administration, or healthcare environmentNo formal qualifications are required.

Why Apply?

No cold callingFlexible daytime working hoursSupportive and friendly team environmentOpportunity to develop valuable customer service and healthcare experienceImmediate opportunities availableBe part of an organisation making a real difference to patients' livesApply Today

If you're looking for a rewarding customer service role where you can make a genuine impact every day, we'd love to hear from you.

All applications will be reviewed against the requirements of the role, and suitable candidates will be contacted for an initial screening call within 48 business hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to creating opportunities for everyone.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Ad ID: 5419202582