Billing Advisor

Description

Billing Advisor

Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.

As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary

Benefits & Package for a Billing Advisor:

Salary: CompetitiveHours: Monday - Friday, 9am - 5:30pmContract Type: PermanentLocation: Solihull33 days holiday (including Bank Holidays)Referral Bonus - Recommend a friendEmployee Assistance ProgrammePrivate Medical Insurance after probationEnhanced Maternity and Paternity paySalary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Billing Advisor:

Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessaryHandle aged debt queries and dispute resolution to minimise outstanding balancesLiaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepanciesCollaborate with internal teams to find solutions and prevent recurring problemsMaintain accurate records of customer interactions, dispute cases, and follow-up actionsIdentify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processesEscalate critical issues to appropriate departments or management when necessaryRespond to customer inquiries and complaints through various channels, including phone, email, and chatInvestigate and resolve complex customer issues in a timely and efficient mannerKey Skills and Experiences of a Billing Advisor:

Customer service experience requiredStrong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issuesExperience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environmentExcellent verbal and written communicationStrong problem-solving abilities and analytical thinking to resolve complex customer issuesProven active listening skills to understand customer needs and concernsExperience with customer service software and competent using Microsoft Office Suite for documentation and reportingPatient and composed demeanour, even in high-pressure situationsAbility to adapt to changing priorities and multitask effectivelyProven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experienceIf you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!

Red Recruitment (Agency)

Ad ID: 5418964651