Appeals Handler

Description

Appeals Handler

Salary: 23,810 (reviewed on 1st April 2026)

Job Type: Full-time 37.5 hours, Permanent

Location: Manchester Hybrid

Due to continued growth, our client is looking to recruit Appeals Handlers to join their busy Appeals Team. This is a great opportunity to join an established organisation within the debt recovery sector, offering a supportive environment and ongoing training.

This role will involve reviewing and responding to written appeals relating to private parking charge notices, analysing case information, and producing clear, professional written responses. If you have strong attention to detail, excellent written communication skills, and enjoy problem solving, this could be the ideal opportunity for you.

Benefits as an Appeals Handler:

Company pension schemeMonthly incentives28 days holiday (including bank holidays)Ongoing training and developmentFree on-site parkingCompany life assurance planRefreshments providedSmart casual dress codeHybrid working

Key responsibilities as an Appeals Handler:

Reviewing and responding to written appeals relating to private parking charge noticesAnalysing case-by-case data and gathering relevant information to assess appealsDrafting clear and professional written responses to customersProviding guidance to customers on how to submit an appeal via an inbound customer service line when requiredPrioritising workload effectively to manage a busy appeals caseloadWorking towards individual and team KPIsMaintaining accuracy and attention to detail when reviewing and updating case informationUsing internal systems to update records and maintain detailed case notes

Skills needed as an Appeals Handler:

Excellent written and verbal communication skillsStrong attention to detail and accuracyAbility to analyse information and make fair, logical decisionsSelf-motivated with the ability to manage your own workloadStrong problem-solving skillsAbility to work quickly and efficiently in a fast-paced environmentConfident using IT systems including Outlook, Excel, and WordPrevious administration, customer service, or office experience would be advantageous but not essential

Additional Information

The successful applicant will be required to undertake a DBS and CCJ check prior to an offer of employment being made.

If you have the experience and skills needed for the Appeals Handler role, please apply today.

Ad ID: 5418012892