Aftercare Advisor

Description

Aftercare Advisor Salary: GBP25,750 per annum

Bridgwater (Full-time during probation, then hybrid 3 days office / 2 days home)

Hours: 37.5 hours per week (between 8:00am 5:00pm)

About the Role Our client is seeking a proactive and customer-focused Aftercare Advisor to join their team. This role is key in delivering exceptional service to both B2B and B2C customers, handling a wide range of queries from general product support to technical troubleshooting and warranty claims.

The successful candidate will take ownership of customer issues, working with urgency and accuracy to deliver effective resolutions while maintaining a professional and positive approach at all times.

Key Responsibilities Respond promptly and professionally to customer queries via phone, email, and other channelsProvide product support, including technical guidance, fitting advice, and maintenance informationManage warranty claims from start to finish, ensuring accurate processing in line with company policiesDetermine warranty eligibility and arrange appropriate resolutions (replacement, spare parts, etc.)Process orders using the internal ERP system and monitor delivery progressLiaise with engineers, couriers, and internal teams to ensure timely resolution of customer issuesCoordinate and schedule engineer visits, ensuring clear communication with all partiesReview engineer reports and determine the best outcome for both customer and businessHandle complaints effectively, ensuring a positive customer experienceMaintain up-to-date knowledge of company procedures, terms and conditions, and customer agreementsWork collaboratively with internal departments including Customer Care, Sales, Quality, and EngineeringIdentify opportunities to improve processes and service delivery About You Excellent verbal and written communication skillsProfessional, friendly, and customer-focused approachStrong attention to detail and organisational skillsAbility to manage multiple tasks and prioritise effectivelyConfident problem-solver with strong analytical skillsComfortable building rapport across phone, email, and digital channelsA team player with a proactive and flexible attitudeCompetent in Microsoft OfficePrevious customer service experience is essential If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)

Closing date is 27.05.2026 - Please note this could change subject to suitable applications

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Ad ID: 5418236004