Account Manager

Description

Account Manager

Aldershot

Up to £35,000

Are you an experienced Account Manager with a passion for customer service and relationship building?

We are looking for a proactive and organised Account Manager to join a busy and growing team. This is a varied role offering the opportunity to manage key customer relationships, identify sales opportunities and support a high-performing customer service function. As an Account Manager, you will be the main point of contact for a portfolio of customers, ensuring an excellent customer experience from quotation through to delivery. You will work closely with internal teams, support customer service operations and help drive business growth through strong account management.

Key Responsibilities:

Manage and develop customer accounts

Build and maintain strong customer relationships

Act as the main point of contact for assigned customers

Identify and maximise sales opportunities

Process and manage orders from quotation through to delivery

Work closely with internal departments to meet customer requirements

Handle customer enquiries, complaints and escalations professionally

Support the day-to-day running of the customer service function

Assist with team development and mentoring where required

Monitor customer accounts and ensure agreed terms are maintained

Attend and contribute to team meetings

Produce reports and complete administrative duties as required

About You

At least 3 years' experience in account management, customer service or sales support

Experience xjnqpsq in leading and managing staff.

Strong relationship-building and communication skills

Commercially aware with the ability to spot opportunities

Excellent organisational skills and attention to detail

Able to manage multiple priorities in a fast-paced environment

Confident handling customer queries and resolving issues

Professional telephone manner

Strong IT skills, including Microsoft Office

Positive, proactive and customer-focused approach

Able to work independently and as part of a team

Ad ID: 5418444317