Account Manager

Description

About Us

The Printed Cup Company is one of the UK s longest-standing food packaging manufacturers and proudly one of the fastest printed cup companies in the UK.

We specialise in the manufacture of printed paper cups and printed plastic cups, supplying coffee shops, distributors, marketing agencies, events companies and businesses across the UK and internationally.

From our production facility and modern offices in Clitheroe, we design and manufacture high-quality branded cups including double wall hot cups, single wall cups and PET cold drink cups.

As our business continues to grow, we are looking to recruit an Account Manager to support and develop our growing client base.

The Role

The Account Manager will play a key role in supporting our customers and ensuring a smooth experience from initial order through to production and delivery.

This role will involve managing existing customer relationships, supporting new enquiries, and coordinating with internal departments including design, production and logistics.

You will help ensure that customers receive excellent service while maintaining clear communication around lead times, artwork approval, order processing and delivery schedules.

Key Responsibilities

Managing and supporting a portfolio of customer accounts

Assisting clients with placing orders and managing repeat orders

Communicating production lead times and managing customer expectations

Liaising with the design team to coordinate artwork setup and approvals

Working with the production and logistics teams to plan shipments and deliveries

Supporting clients with payment processes and order confirmations

Maintaining accurate records within the company CRM / systems

Building strong relationships with customers through excellent communication

Identifying opportunities to develop and grow customer accounts

Supporting the development of a database of new potential customers

Products You Will Be Supporting

The role involves supporting clients across our full product range, including:

Double wall hot drink cups

Single wall paper cups

PET cold drink cups

Festival and event cups

Bespoke branded packaging solutions

Skills & Experience

We are looking for someone who is:

Organised with strong attention to detail

Confident communicating with clients via phone and email

Customer-focused with a positive and professional approach

Able to manage multiple tasks and deadlines

Comfortable working in a fast-paced manufacturing environment

Experience in account management, customer service or sales support is beneficial but not essential

Working Environment

Office-based role located in Clitheroe, Lancashire

Modern offices attached to our warehouse and manufacturing facility

Opportunity to work closely with production, design and management teams

Why Join The Printed Cup Company?

Be part of a growing UK manufacturer

Work with a wide range of businesses from independent coffee shops to major brands

Support the delivery of high-quality custom printed packaging

Join a friendly, ambitious and fast-moving team

Ad ID: 5417988469