3PL Support Services Agent

Description

We are working with an established distributor who are seeking a proactive and professional Support Services agent to join their busy 3PL operation. The successful candidate will provide multi-faceted customer support, ensuring a high standard of service to clients and customers. This role involves managing order queries, coordinating logistics activities, and maintaining compliance with industry regulations, including the safe handling and movement of temperature-controlled products.

Key Responsibilities

Respond to client and customer order queries via email and telephone.

Provide excellent customer service by tracking orders, investigating issues, and coordinating timely resolutions.

Liaise effectively with internal departments and external stakeholders to resolve delivery and collection queries.

Work within operational systems (WMS, TMS, QMS) to process requests and provide administrative support.

Monitor and record vehicle temperature data; report and escalate issues as necessary.

Collate and produce client and business KPI reports within set timeframes.

Manually process 3PL orders using transport and warehouse management systems.

Review and amend electronic customer orders to meet deadlines.

Scan, check, and file all order and delivery documentation accurately.

Maintain compliance with Good Distribution Practice (GDP) and promote patient and product safety.

Participate in relevant business projects and contribute to continuous improvement initiatives.

Complete all required training and keep personal development records up to date.

Foster strong working relationships and contribute to a positive team environment. Person Specification / Competencies Essential:

Pleasant and professional demeanour

Excellent telephone manner

Strong analytical and organisational skills

Proficient in Microsoft Office (training will be provided on internal systems)

Experience working with Blue Yonder

Attention to detail with a high level of accuracy and efficiency

Excellent written and verbal communication skills

Team player with a collaborative approach

Ability to work under pressure and to tight deadlines

Quick learner with strong decision-making skills

Effective time management and ability to prioritise workload

Minimum 2 years’ experience in a similar role

Educated to GCSE level (Grade C / 4 or above)

Ad ID: 5417256712