Responsive Repairs Manager

Description

We are seeking an experienced Responsive Repairs Manager to lead and oversee a busy Local Housing Authorities property services function on an interim basis. This is a hands–on role for someone passionate about delivering high–quality services to residents and improving operational performance.

About the Role

You will lead a team of regional surveyors and property officers, managing the delivery of responsive repairs, voids, and planned / cyclical works. You ll ensure contracts, budgets, and service standards are met, and drive improvements in customer satisfaction, compliance, and value for money.

This is a great opportunity to step in as an interim leader and make an immediate impact in a supportive, values–driven organisation.

Key Responsibilities

Lead and manage a regional property services team

Oversee responsive repairs and voids services, ensuring high standards and timeliness

Manage contractors, planned investment programmes, and budgets

Implement process improvements and continuous service enhancements

Ensure compliance with housing legislation, H&S regulations, and organisational policies

Work closely with housing, finance, and leasehold teams

Serve a diverse resident base, including vulnerable people with physical, learning, or mental health needs

About You

Significant experience managing property services in social housing

Expertise in responsive repairs, voids, and planned programmes

Strong leadership and team development skills

In–depth knowledge of housing, tenancy, leasehold, and H&S legislation

Experience delivering service improvements, budgets, and contract management

Comfortable working with vulnerable residents and multi–disciplinary teams

Additional Information

Interim role 3 months initially

Hybrid 2/3 days in office

DBS check required

Flexible location with some regional travel

Immediate start preferred

If you are a proactive, hands–on leader looking to make a tangible difference in property services, we would love to hear from you.

Ad ID: 5417879446