Description

Resident Service Associate Build to Rent (North London)

An exciting opportunity to join a brand–new Build to Rent development launching in North London in Spring 2026. This is a fast–paced, front–of–house role combining leasing, sales, and hospitality–led customer service. You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five–star resident experience.

Key Responsibilities

Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases

Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move–in

Meet and exceed leasing targets with a confident, sales–driven approach

Be the welcoming face of the building, managing the concierge desk and handling walk–in enquiries

Ensure show apartments and communal areas are immaculately presented at all times

Coordinate move–ins and move–outs, including preparing welcome packs and completing check–in/check–out processes

Support unit turns in line with agreed service level agreements

Organise and deliver resident engagement and community events to support retention

Maintain regular communication with residents and proactively gather feedback

Oversee deliveries and ensure the concierge and front–of–house areas are well managed

Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety

Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams

Ensure all security, health & safety, and emergency procedures are followed at all times

About You

Sales–driven with experience in leasing, property, hospitality, or customer–facing sales roles

Confident conducting viewings and engaging with prospective customers

Passionate about delivering a premium, service–led resident experience

Highly organised, proactive, and comfortable working in a fast–paced environment

A strong communicator who builds rapport easily and works well as part of a team

Ad ID: 5417800490