Resident Liaison Officer

Description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Rochdale. This will start in September and will run till approximately March 2027.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

Pre entry visits and company inductions

Collect tenancy agreement/approval forms

Visiting tenants in their homes and to advise them on when and what work is being carried out

Act as the main point of contact and deal with any problems/queries that tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried out

Monitor customer complaints and resolve any potential issues

Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. xjnqpsq

The hourly rate is £17ph paid via an umbrella company.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion

Ad ID: 5418955060