Resident Experience Assistant

Description

Resident Experience Assistant - South East London - GBP30,000 + 10% Discretionary BonusMy client, an award-winning real estate company that has been running for over 100 years are looking for a Resident Experience Assistant join their personable team in South London, assisting on a PRS estate of around 250+ units.Do you want to work within a vibrant community delivering outstanding customer service? This pivotal role offers the opportunity to foster strong resident relationships, orchestrate engaging events, manage the social media and ensure an exceptional living experience for the onsite residents. If you thrive in a dynamic environment and enjoy connecting with people, this is your chance to shine and contribute to a thriving community.As the Resident Experience Assistant, you will be dedicated to driving exceptional service at all times.Key Responsibilities

Deliver outstanding customer service to residents and visitors, acting as the first point of contactOrganise and host monthly resident events and initiatives to foster community engagementFacilitate resident-led events and quarterly meet-and-greets to strengthen community bondsManage social media channels, creating engaging and relevant content for residentsOversee amenity space bookings and coordinate tenant services through third-party providers and in-house teamsMaintain up-to-date communication via various channels, including social media, newsletters, and noticesSource and negotiate special offers and discounts from local businesses for residentsCultivate a community atmosphere through effective communication, events, and innovative engagement strategiesCollaborate with property management and leasing teams to support tenant inquiries and assist with pre- and post-tenancy processesSupport tenancy administration and property management teams as requiredEnsure health & safety statutory requirements are met across the development, working alongside the wider teamManage contractor sign-in/out procedures and handle key managementPrepare welcome goodie bags for new tenants to ensure a warm introductionCheck keys received from tenants returning to vacateMonitor, manage, and distribute emails from the site inboxPerform additional duties as reasonably required to support resident engagement and operational efficiencySkills, Knowledge, and Experience

Strong customer service background and ethicPositive, proactive, and friendly personalityGood common-sense approach and decision-making skillsOutgoing and personable demeanourHighly organized, meticulous, and persistentExcellent written and verbal communication skillsIT literate and social media savvyExperience in event management is advantageousAbility to think on their feet and handle multiple tasks effectivelyWorking Hours: 8.00am - 4.30pm Monday to FridaySalary: GBP30,000 + 10% discretionary annual bonusFor more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.

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Ad ID: 5418807943