Property Compliance and Helpdesk Manager

Description

Job Description

About the Role

As Property Compliance and Helpdesk Manager, you'll be responsible for:

Overseeing statutory and regulatory compliance across our care homes and supported living services (CQC, HSE, fire, environmental health).

Leading the Property Helpdesk team to ensure maintenance requests are logged, prioritised, and resolved within agreed SLAs.

Conducting audits and inspections, managing risk assessments, and driving continuous improvements.

Working with contractors and suppliers to ensure high standards, value for money, and regulatory compliance.

Providing assurance to senior leaders through clear reporting, governance, and proactive problem-solving.

You'll blend strong technical property knowledge with an understanding of the needs of vulnerable adults, ensuring safe, inclusive environments that enable people to thrive.

What We're Looking For

We're looking for a confident and skilled manager who can lead by example, balance competing priorities, and foster a culture of accountability and service excellence.

Essential skills and experience:

Strong background in property, facilities, or helpdesk management within a regulated, multi-site environment (healthcare, social care, education, or similar).

Knowledge of building compliance and health & safety requirements (fire safety, legionella, asbestos, electrical, environmental health).

Leadership experience with a track record of developing teams and improving services.

Proficiency with CAFM/property management systems and confident IT/reporting skills.

Excellent communication, problem-solving, and stakeholder management skills.

Commitment to equality, diversity, and the needs of vulnerable adults.

Full UK driving licence and ability to travel as required.

Desirable:

Degree or diploma in Facilities Management, Property, Health & Safety, or a related field.

Professional certifications (IOSH, NEBOSH).

Experience in regulated social care or supported living environments.

Why Join Us?

Make a real impact by ensuring safe, compliant, and high-quality homes for vulnerable adults.

Work in a supportive and collaborative environment where your expertise is valued.

Lead a dedicated team and shape how we deliver responsive property services.

Opportunities for professional development and continuous learning.

If you're passionate about property compliance, operational excellence, and making a difference in social care, we'd love to hear from you.

Ad ID: 5417322022