Project Professional

Description

Homelessness & Housing Solutions Officer

Redditch

Contract

GBP17 per hour PAYE or GBP22.11 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Homelessness & Housing Solutions Officer

2 days per week onsite

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.

Operational purpose

Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness

Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams

To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children s Act.

Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part.

Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances.

Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely Co–ordination of onward referral to the right team or person.

Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time.

Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time.

In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers

Promote self–service at every opportunity and encourage and provide professional and courteous assistance to customers in accessing all aspects of the service that have become digitalised, either in person in public offices, in writing or over the telephone.

In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register.

Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the

application digitally and advice on how to operate the Redditch Home Choice System.

Operate, administer, and maintain the Redditch Home Choice system for both new and transfer applicants through to full registration in the appropriate priority band.

Assess and administer all incoming correspondence in accordance with policy and process in operation at the time.

Be responsible for the corporate ordering system for purchases.

Assist and support all officers and managers in the service in undertaking their day–to–day duties

Assist and support the preparation of performance management reports and statistical data for analysis and reporting.

Aid and support to managers in the development and implementation of service improvements, campaigns, and initiatives

Be aware of the requirement for prudent control of expenditure, particularly for the provision of temporary accommodation and use of grant funding, always acting with a high degree of integrity and transparency and in accordance with financial regulation and policy.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer

Ad ID: 5417306432