Programme Manager – Customer Operations

Description

Programme Manager – Customer Operations

Housing Association Rolling 3–Month Contract North West London (Hybrid, 3 Days Onsite)

38.15 per hour (Umbrella) 37 hours per week

A leading Housing Association is seeking an experienced Programme Manager – Customer Operations to provide operational leadership for the Home Ownership team. You will manage and track multiple operational programmes, ensuring on–time delivery, clear performance visibility, and strong stakeholder engagement across Customer Operations.

Key Responsibilities

Lead and maintain programme and workstream plans, ensuring activities are aligned and delivered to schedule.

Track performance, support programme deliverables, and contribute analysis and insight.

Prepare accurate, engaging reports and documentation for governance, boards, and internal audiences.

Build strong cross–department relationships and deliver effective stakeholder engagement.

Identify risks, issues, dependencies, and lessons learnt, recommending mitigating actions.

Manage small programmes/workstreams using programme management methodologies.

Support continuous improvement and innovation across operational processes.

Act as an escalation point for operational issues, ensuring customer considerations remain central.

Experience Required

Significant experience managing and tracking multiple programmes simultaneously.

Strong reporting and documentation skills, with excellent attention to detail.

Advanced MS Excel and PowerPoint capability.

Proven experience in a similar role within a large, customer–focused organisation.

Skilled collaborator with excellent communication and influencing abilities.

Familiarity with governance frameworks, brand guidelines, and internal standards.

If you're a proactive, detail–driven Programme Manager with a passion for customer excellence and operational delivery, we'd love to hear from you.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Ad ID: 5417509134