Performance & Compliance Manager– FM

Description

Job Title: Performance Manager

Purpose and Scope of the role

The main function of the role is to support the performance of a key contract through the production of reports, management / support of KPI / SLA performance and implementation of business improvement activities to show continuous improvement.

Role Responsibilities:

Operational

This position will support the Account Manager, and Helpdesk in the running of a key Account, and will involve:

Review the performance monitoring model for the account in relation to the running and operational of the day–to–day helpdesk/scheduling activities and interaction with the operational teams. To monitor, action, and ensure adherence to SLA/KPIs for both planned and reactive maintenance Educating, training, and supporting the account teams in the performance model and ways to improve performance / communication. Supporting the design of business processes for the scheduling of Planned and reactive tasks. Developing and issuing performance and operational reporting. Attending and contributing to internal and external performance meetings Acting as the central coordinator for business improvement with regards to schedule and KPI adherence To have a very good knowledge of CAFM systems / pay mech and performance reporting / management CORE COMPETENCIES (Experience, Knowledge, Communications and Working Relationships)

Extensive experience with facilities management / CAFM systems, such as Concept / Planon / Maximo Good, rounded experience of facilities management operational activities, hard services Familiarity with process improvement techniques are desirable, but not required. Good communicator at all levels Good problem–solving ability Knowledge

Advanced to expert Microsoft Excel skills are essential. A good comprehension of engineer scheduling is required. A reasonable to intermediate understanding of process management is required. A thoroughly adept communicator, with the ability to convey complex concepts in simple language. Personable and empathetic, with the ability to engage with managers at all levels within the organisation (ranging from the Business Unit Director to the engineering team). Technically minded, with the ability to recognise information technology solutions to solve operational constraints. Process oriented, with the understanding that most business problems can be analysed through understanding business process. Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.

Ad ID: 5417670884