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Parking Dept and Complaints Officer

Central London, London

i-Jobs

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Hours
Full Time
Posted
3 hours ago
Salary
Competitive
Recruiter
i-Jobs
Closes
17 Nov 2025
Course
No
Contract Type
Contract
Recruiter Type
Direct Employer

Description

Parking Dept and Complaints Officer

Location: 160 Tooley Street, Southwark, SE1 2QH

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: GBP 19.94 per hour

Job Ref: OR15481

Job Responsibilities

Deliver timely and effective services for the Parking and Network Management team and the council.

Produce high–quality work consistently.

Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage.

Reconcile and monitor parking income and performance of Enforcement Agents.

Respond to Statements of Truth (SOT) and N244 forms.

Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO.

Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Person Specifications

Must Have

At least 1 year of parking services back office experience.

Knowledge of parking legislation, including CPR 75.

Nice to Have

Experience in handling complaints.

DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i–Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.

Ad ID: 5417327482

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