Parking Dept and Complaints Officer

Description

Parking Dept and Complaints Officer

Location: 160 Tooley Street, Southwark, SE1 2QH

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: GBP 19.94 per hour

Job Ref: OR15481

Job Responsibilities

Deliver timely and effective services for the Parking and Network Management team and the council.

Produce high–quality work consistently.

Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage.

Reconcile and monitor parking income and performance of Enforcement Agents.

Respond to Statements of Truth (SOT) and N244 forms.

Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO.

Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage.

Person Specifications

Must Have

At least 1 year of parking services back office experience.

Knowledge of parking legislation, including CPR 75.

Nice to Have

Experience in handling complaints.

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Ad ID: 5417327482