Multi Site Operations Manager

Description

Multi–Site Operations Manager – Student Accommodation (Maternity Cover)

Location: Oxford (covering 3 PBSA sites)

Salary: 50,000 – 55,000

Contract: Fixed–Term Contract, January–July

About the Role

Total Staff are recruiting for an experienced Multi–Site Manager to oversee three premium student accommodation sites in Oxford during a maternity cover period from January to July.

This is an excellent opportunity for an established PBSA, BTR, hospitality, or property operations leader who thrives on organisation, people management, and delivering exceptional resident experience.

You'll be stepping into a well–resourced environment with fully staffed teams, clear operating plans already in place, and supportive senior leadership. What's needed is a steady, confident manager – someone who can take the reins, steer the ship, and ensure consistent, high–quality service across the portfolio.

The provider has recently navigated a challenging period, and this role offers the chance to play a key part in driving stability, consistency, and positive momentum across high–profile properties.

Key Responsibilities

Operational Leadership

Oversee day–to–day operations across three accommodation sites totalling several hundred bedsEnsure effective delivery of existing operational plans, compliance requirements, and resident experience standardsMaintain strong oversight of staffing, workflows, and service deliveryPeople Management

Lead, develop, and support on–site teams including Team Leaders and front–line staffPromote a positive, structured, and supportive working environmentProvide coaching, consistency, and clear communication during the contract periodResident Experience & Service Excellence

Ensure all resident touchpoints – from reception and maintenance to wellbeing and community events – run smoothly and to brand standardsAct as the point of escalation for complex or sensitive issuesMaintain a calm, professional presence during peak periodsCompliance, Safety & Quality

Ensure full adherence to H&S, fire safety, safeguarding, and compliance requirementsReview operational processes and ensure corrective actions are followed throughStakeholder Engagement

Build effective relationships with university partners, local contacts, and internal teamsRepresent the sites with professionalism and confidenceBusiness Continuity & Stability

Maintain consistent operations throughout the contract termSupport the wider team in reinforcing stability and strengthening reputation post–challengeProvide clear reporting, updates, and operational insight to senior leadershipIdeal Candidate

Proven experience managing multi–site operations in PBSA, BTR, hospitality, or residential propertyStrong people leadership skills – calm, structured, supportive, and confidentExcellent communicator who can build trust quicklyHighly organised with the ability to manage competing priorities across multiple locationsComfortable stepping into an established operation and delivering against existing plansResilient, solutions–focused, and unflappable during busy or sensitive periodsStrong understanding of compliance, safety, and customer service frameworksWhat's On Offer

50,000 – 55,000 salaryA well–supported, well–planned role with strong teams already in placeA genuinely impactful contract where your leadership will make a visible differenceOpportunity to oversee three flagship Oxford propertiesBacking from a major national PBSA providerSmooth handover and clear operational roadmapA great short–term role for an experienced manager wanting a high–profile assignment

Ad ID: 5417442082