Housing - Visiting and Tenancy Sustainment Officer

Description

Visiting & Tenancy Sustainment Officer

Location: Wembley, Brent (Site-Based Role)Rate: GBP20.08 per hour PAYE GBP26.44 per hour Ltd/UmbrellaContract: Ongoing Temporary AssignmentStart Date: Immediate Start Available

About the Role

We are currently recruiting for an experienced Visiting & Tenancy Sustainment Officer to join a busy Housing team within a London Borough based in Brent. This is an excellent opportunity for a housing professional with a strong background in tenancy management, tenancy sustainment, resident engagement, and safeguarding.

This role is primarily site-based, with extensive travel across the borough visiting council tenants in their homes. As such, candidates must hold a full driving licence and have access to a vehicle. There is only limited opportunity to work from home.

As the face of the council, you will play a vital role in delivering outstanding resident-focused services, supporting vulnerable tenants, identifying risks, and helping residents sustain successful tenancies.

Key Responsibilities

Lead and deliver a programme of home visits to council tenants across Brent.Complete detailed tenancy visit assessments and prescribed data collection forms.Conduct dynamic risk assessments within residents' homes, identifying health and safety concerns, including fire risks and evacuation challenges.Identify and address issues relating to damp, mould, disrepair, and poor property conditions, referring cases to relevant teams as appropriate.Provide residents with advice and realistic expectations regarding repairs and maintenance issues.Identify and report suspected tenancy fraud or breaches of tenancy conditions.Promote fire safety awareness, including testing smoke alarms and carbon monoxide devices.Identify vulnerabilities, safeguarding concerns, abuse, neglect, or welfare risks and ensure appropriate referrals and support are in place.Essential Requirements

Knowledge & Qualifications

Strong understanding of social housing and housing management services.Knowledge of landlord responsibilities and safeguarding obligations.CIH Level 3 qualification (or above) or equivalent housing management experience.Knowledge of Health & Safety legislation, Fire Safety, Welfare and Employment issues.Understanding of GDPR and data protection requirements.Experience

Previous experience working within a housing association, local authority, ALMO, or similar housing environment.Direct experience in a Visiting Officer, Tenancy Sustainment Officer, Housing Officer, Neighbourhood Officer, Resident Services Officer, or equivalent housing management role.Experience supporting vulnerable residents and managing complex tenancy issues.Experience carrying out home visits and resident assessments.Candidate Profile

We are seeking a proactive and compassionate housing professional who can confidently work in residents' homes, identify support needs, manage risk, and deliver high-quality tenancy sustainment services. You will have a proven track record within social housing and be comfortable working independently across a designated patch.

Please note: This role requires extensive travel across Brent and is predominantly site-based. Access to a car is essential, and home working opportunities are very limited.

Ad ID: 5418701504